How to Submit a Complaint
Users may submit complaints through menenityhub@gmail.com or by contacting +234 903 4162 902, +234 806 5117 689, +234 815 1583 421.
Users should include their registered name, phone number, email address, transaction reference, loan listing or repayment details, screenshots or receipts where relevant, and a clear description of the issue.
What Me2U May Review
- Wallet funding records
- Uploaded payment proof
- KYC status
- Loan listing details
- Repayment records
- Withdrawal requests
- Referral activity
- Support messages
- Dispute evidence
- Account history and fraud indicators
Complaint Handling
Me2U will aim to acknowledge complaints within a reasonable period and investigate complaints relating to wallet credits, loan listings, repayments, referrals, KYC, withdrawals, or account restrictions.
Where a complaint requires information from a bank, payment processor, verification partner, lender, borrower, or regulator, resolution may take longer.
If a complaint involves regulated financial or consumer lending activity, users may also have the right to approach relevant Nigerian regulators or consumer protection authorities.
Contact
- Email: menenityhub@gmail.com
- Support: +234 903 4162 902, +234 806 5117 689, +234 815 1583 421
- Company: Merenity Systems
- Address: Nigeria